Pet Owner Terms & Conditions:

Access:

• Participants younger than 18 years old require approval from their parent(s) for participation in the promotion
• Excluded from participation are staff and relatives of Royal Canin SA as well as cohabiting partners or family of the aforementioned associates. As well as any participants/suppliers in respect of the particular promotion (including advertising agencies, advertisers, sponsors or producers)
• Discount Coupons are available to all Pet Owners (with the exception of those listed above) new to the ROYAL CANIN® and EUKANUBA™ brands, and can be accessed by registering with Royal Canin SA online at www.healththroughnutrition.co.za/advance-their-health
• Provided that the registration process has been completed, discount coupons will be sent to the mobile number supplied.

Personal Information:

• By registering with Royal Canin SA you are opting-in to receiving sms and email communications (the distribution methods used for discount coupons). You may choose to opt-out at any time, by clicking on the opt-out options on these communications, or advising of such intention to our Customer Care Team in writing
• If opt-in consent is not supplied, discount coupons and other relevant communications may not be sent
• The pet owner is obliged to provide accurate, current and complete information when participating in the promotion
• The pet owner consents to the processing of personal data in connection with participation in the promotion. Royal Canin SA may add the personal information to it’s database, which is confidential and will be treated in accordance with data protection policies.

Discount Coupon Use: 

• One discount coupon per pet family/household applies
• Proof of identity will be requested along with your unique coupon code upon redemption in order for the outlet to validate ownership of the coupon
• Royal Canin SA does not accept any liability for delayed discount coupons – please allow 24 hours for delivery. Please note that mobile numbers included on universal DNC (Do Not Contact) lists will not receive SMS communications from Royal Canin SA
• Discount coupons validity dates (from the date of issue) vary and will be communicated along with the coupon code itself.

Limitations:

• This offer is only applicable to ROYAL CANIN® and EUKANUBA™ canine and feline products, including Veterinary/Prescription Diets
• Discount coupons are limited to one applicable ROYAL CANIN® or EUKANUBA™ product only. The discount/rand off offer applies to that product only and not the full basket value.
• Discount coupons may be redeemed at any participating Veterinary Clinic, Pet Shop or Vet Shop. To find a participating outlet in your area please visit http://www.royalcanin.com/za/where-to-buy or contact our Customer Care team on 0860 630 063
• No minimum spend is required in order to redeem the full benefit of the discount coupon, unless otherwise stated clearly in writing
• Any transactions in excess of the specified coupon value amount will be for the pet owners account. Any monies not spent or left over from the coupon will be forfeited, and cannot be banked for later transactions or exchanged for cash
• Discount coupons are not transferable, exchangeable or payable in cash or other products or services
• Delivery fees may be charged for orders placed online via partner stores, and are subject to change
• Royal Canin SA and their partners reserve the right to refuse fulfilment of a coupon if it is believed to have been acquired in any way illegitimately, or its intended use is

considered fraudulent or in any way in contravention of the terms and conditions.

General:

• Royal Canin is entitled to, at its discretion and without notice, change or modify these terms and conditions specific to the promotion for the duration of the campaign period
• For additional information, please contact Royal Canin SA Customer Care on 0860 630 063
• E&OE

Customer (Pet Shops/Vet Shops and Veterinary Practices) Terms & Conditions:

In addition to the above Terms & Conditions, the following rules apply;

Access:

• Stores or Practices choosing to participate in digital coupon campaigns/promotions will require internet access at all points of purchase
• Staff members will be required to log on to a dedicated digital coupon page, whereby they will have access to a verification page in order to validate pet owner discount coupons supplied by Royal Canin SA.

Store/Practice Credits:

• All redeemed pet owner discount coupons entitle each pet owner to a discounted purchase of ROYAL CANIN® and/or EUKANUBA™ products to a maximum value specified in the promotional assets. Given that these coupons are fulfilled at a store/practice level, Royal Canin SA will credit the store/practice at the equivalent value for the pet owner purchase, up to the maximum discount coupon value.
• Royal Canin SA will credit each store/practice a minimum of once per month the total value of coupons redeemed for the previous month
• Each outlet is required to print a copy of every invoice/receipt as applicable to these discount coupons for auditing purposes. Any copies should be stored and kept aside for the Business Development Officer’s collection during their store/practice visit. Moreover, by participating in this campaign the outlet agrees to provide Royal Canin SA with copies of these receipts upon request and within a reasonable timeframe (24 hours).
• If it is found that participating store’s/practice’s have not provided the correct invoices/receipts, or that the invoices/receipts do not match the purchases stipulated during the verification process, the credit will be reversed. i.e. An invoice/receipt is required for each discount coupon that is processed in order for a credit to be processed
• Royal Canin reserves the right to exclude or cancel a store or practice’s participation in the promotion/campaign if it is found that fraudulent or incorrect information is being supplied by said store/practice, or that the Pet Owner Terms and Conditions are not being applied or enforced in-store
• Each discount coupon must be verified as a valid coupon (not already redeemed or expired) prior to the discount being processed. Any discount fulfilled that hasn’t been confirmed as valid, will be for the store or practice’s account.

Incentive Programme:

• Individual staff members are required to register on the Incentive Programme platform “Royal Canin Rewards’ in order to participate in the incentive scheme.
• A mobile number is required in order to participate in the incentive scheme, as all points will be allocated to the mobile number provided. For this reason, it is an absolute requirement that the correct mobile number is entered each time a pet owner discount coupon is verified and processed. Failure to capture the correct mobile number will mean that those Royal Rands (programme currency) are forfeited in that instance
• Royal Rands will not be issued retrospectively and cannot be back-dated (including, but not limited to, discount coupons captured incorrectly)
• Staff members will earn a value in Royal Rands per the details supplied as part of the promotional communication provided; applicable to each valid discount coupon captured
• By design, this incentive scheme is for individual staff members only. That being said, any outlets or clinics who choose to forego individual accounts and pool their rewards do so entirely at their own risk. Royal Canin SA is not able to create group/store/practice/corporate accounts
• All redeemed points (in exchange for vouchers) on the incentive platform may take up to 24 hours to reflect
• Royal Canin SA accepts no responsibility for default or neglect on the part of third party suppliers (for example, retailers, health spa’s etc.).

General:

• Royal Canin is entitled to, at its discretion and without notice, change or modify these terms and conditions specific to the promotion for the duration of the campaign period
• For additional information, please contact Royal Canin SA Customer Care on 0860 630 063